Shipping policy

Thank you for choosing Our Shop. We dedicate ourselves to providing standardized shipping services for all consumer electronic products, ensuring every item is well-packaged, safely shipped, and delivered to customers in intact and functional condition within the estimated delivery cycle.

1. Order Processing Time

All confirmed orders will be sorted, packaged and dispatched within 1 to 5 business days after payment verification. Weekends and official public holidays are excluded from the processing schedule. During peak shopping seasons or unexpected order surges, order processing timelines may be slightly prolonged. We will promptly notify customers via email if any notable delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are dynamically calculated and fully displayed on the checkout page before payment, with no hidden charges. Our standard shipping takes an estimated 15 business days to arrive at the destination. All delivery times are for reference only. Actual arrival schedules may fluctuate due to logistics carrier delays, customs inspection progress, severe weather, regional transportation restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your consumer electronics order is dispatched from our warehouse, you will receive an official shipping confirmation email containing your exclusive tracking number and logistics query access. Tracking data and delivery status updates usually require 24 to 48 hours to synchronize and display normally on the logistics platform. Please check the tracking information periodically for real-time delivery progress.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, detailed and complete shipping address information during checkout. Our Shop shall not be held accountable for misdelivery, package return or transit loss caused by incorrect, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require additional reshipping fees, which shall be borne by the customer.

5. Lost or Damaged Packages

If your package is confirmed lost during transit, please submit a service request to our support team within 5 days after the expected delivery date. Our team will verify logistics records and provide corresponding solutions for you.
Consumer electronic products are precision devices. Please inspect your package immediately upon receipt. If you receive broken, scratched or functionally defective products, or missing accessories, please contact our customer service within 24 hours after delivery. Kindly provide clear photos or videos of the outer package and defective products to facilitate our verification and after-sales processing.

6. Electronic Product Usage & Protection Notice

All consumer electronic products are equipped with official user manuals and usage guidelines. Customers must use, store and maintain the products in accordance with standard operating specifications. Our Shop does not assume liability for product failure, component damage or functional abnormality caused by unauthorized disassembly, artificial damage, improper power use, environmental corrosion or other human-induced misuse.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs departments may levy import duties, inspection taxes and other related administrative fees according to local trade regulations. All customs-related charges are the sole responsibility of the customer. These fees are not included in product prices or shipping costs, and Our Shop will not undertake any payment or compensation obligations for such charges.

8. Contact Information

If you have any questions or inquiries regarding our shipping policy, order processing or logistics issues, please feel free to contact us via email:
Email: support@loxenna.shop