Shipping policy

Thank you for shopping with ERICA TRADE LIMITED COMPANY. Specializing in the sales and cross-border distribution of diverse luggage and bag products, our team adheres to rigorous order processing and standardized shipping protocols. We strive to ensure every luggage item is carefully inspected, professionally packaged, and delivered to customers accurately, safely, and within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each luggage product will undergo strict quality inspection, accessory verification and shockproof packaging before dispatch to prevent scratches, deformation or missing parts during transit.
If we experience a high volume of orders during promotional campaigns, shopping seasons and holiday peaks, processing times may be extended. Customers will be notified via official email if there are any significant delays in order preparation and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the actual size, weight and international shipping destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complicated customs clearance procedures, adverse weather conditions, logistical scheduling constraints, or local public holidays. All estimated delivery periods are for reference only and cannot be regarded as guaranteed delivery time.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing exclusive tracking codes and official logistics information for your parcel.
Tracking details typically become available within 24-48 hours after shipment, owing to the routine data synchronization cycle of cross-border logistics systems.

4. Incorrect Address Disclaimer

Please double-check and confirm that your full shipping address, postal code and valid contact information are accurate and complete at checkout before completing payment.
ERICA TRADE LIMITED COMPANY is not responsible for parcel misdelivery, return or non-delivery caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to address errors or missing information, reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics tracking status remains stagnant for an extended period, please contact our support team within 7 days of the expected delivery date to initiate a logistics investigation.
Damaged Items:
If your luggage products arrive with structural deformation, broken accessories, surface damage or torn packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will conduct a comprehensive review and work to resolve the issue as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products should be used, cleaned, stored and maintained in strict accordance with the professional care instructions attached to each product. ERICA TRADE LIMITED COMPANY is not responsible for product damage, wear and functional failure caused by improper cleaning methods, incorrect storage, private modification, overloaded use or other human misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be imposed according to the tariff policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
We will provide complete standard customs declaration documents to assist smooth customs clearance. We shall not be liable for cargo detention or delivery delays caused by local customs inspection and policy adjustments.

8. Shipping Service Specification

We strictly comply with international logistics transportation regulations to ensure all luggage products are delivered in compliance with cross-border shipping standards. We do not support unauthorized shipping address changes after the order is dispatched, so please confirm your delivery information carefully before payment.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales matters, please contact us:
Company Name: ERICA TRADE LIMITED COMPANY
Phone number: + 4126363397
Email: support@loxenna.shop
Physical address: 419 Robinson St, Adel Georgia 31620, United States